فني دعم حاسب آلي - Technical Support

- Monitor and maintain the computer systems and networks of the College.

- Diagnose hardware/software faults and solve technical and applications

problems.

- Install and configure computer hardware operating systems and applications.

- Talk to staff/clients through a series of actions either face to face or over the telephone to help set up systems or resolve issues.

- Troubleshoot system and basic network problems, diagnosing, and solving hardware/software faults.

- Replace parts as required.

- Provide support, including procedural documentation and relevant reports.

- Follow diagrams and written instructions to repair a fault or set up a system.

- Support the roll-out of new applications.

- Set up new users' accounts and profiles and dealing with password issues.

- Respond within agreed time limits to call-outs.

- Work continuously on a task until completion (or referral to third parties, if appropriate).

- Prioritize and managing many open cases at one time.

- Rapidly establish a good working relationship with customers and other professionals, e.g., software developers.

- Test and evaluate new technology.

- Conduct electrical safety checks on computer equipment.

- Perform other applicable tasks and duties assigned within the realm of the

employee’s knowledge, skills and abilities.

- Expert knowledge in Computer technologies & troubleshooting, (N+) Certification, (A+) Certification.

-  Ability to work in a multi-cultural environment

- Ability to work under pressure and meet deadlines.