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كلية الأمير سلطان الصحية العسكرية بالظهران
Eastern Province, Saudi Arabia
Posted 2026/06/29 12:51:40
Expires 2026-07-16
Ref: JB1100086540
New
Job Description
- Manage the Help desk operations to ensure that all end-users are receiving the appropriate assistance.
- Manage the system operations and ensure to apply approved policies.
- Manage the network operations in order to deliver the best service to college users and apply the required standards.
- Ensure maximizing the security of all equipped assets and comply with NCA, ISO 27001 standards.
- Document resolutions, identify problem areas, devise and deliver solutions to enhance quality of service and to prevent future problems.
- Perform duties in a cost-effective manner to avoid waste of resources without jeopardizing quality of staff care and services.
- Maintain and ensures proper running conditions of computers and operation systems and schedules for routine Planned Preventive Maintenance (PPM) of computer-related equipment.
- Maintain work ethics by preserving the confidentiality and sensitive information encountered in the course of professional activities and personal integrity.
- Actively participate in all quality and performance improvement activities within the department/service and within the College as per the Quality Improvement and Safety Programs.
- Responsible for assuring users are provided efficient and timely first level support on a timely basis.
- Manage the processing of incoming calls to the Help Desk via both telephone and e-mail to ensure courteous, timely and effective resolution of end-user issues.
- Log, track and document the help desk request problem-solving process, including all successful and unsuccessful decisions made and actions taken, through Track-It Modules of the department.
- Perform staff scheduling to ensure Help Desk coverage during normal business hours and on-call support as required.
- Assist in development of reporting to end-users.
Skills Description
- Management knowledge of the capabilities, limitations and utilization of both main-frame and microcomputers.
- Fluency in Arabic and English both written and spoken.
- Effective inter-personal and communication skills.
- Good organizational and administrative skills.
- Self-motivated with awareness of current trends in the field.
- Ability to work effectively within a multi-cultural environment
Job Details
Job Title
رئيس قسم المساندة والعمليات - Head of Support & Operations
Job Country
Saudi Arabia
Job City
Eastern Province
Job Role
Information Technology
Employment Status
Full time
Employment Type
Contractor
Preferred Candidate
Career Level
Management
Residence Location
Saudi Arabia
Candidate Nationality
Saudi Arabia
كلية الأمير سلطان الصحية العسكرية بالظهران
Healthcare, other