أخصائي مراقبة الجودة / Quality Control Specialist

• Performs his/her duties and tasks as per Hospital Policy and Agreement on Professional Code of Conduct

• Actively participates in all quality and performance improvement activities within the department/service and within the hospital as per Quality Improvement and Patient Safety Plan

• Actively participates in all the education requirement and activities as per the Hospital Education Program

• Performs other applicable tasks and duties assigned within the scope of practice and employment contract.

• Oversees all newly introduced clinical processes, procedures and technology considered as high risk and identified as priority.

• Coordinates the planning and implementation of quality control programs required for high risk specialized services.

• Completes and implements standards (quality review, best practice, and evidence-based care and risk prevention) for each of the identified programs.

• Evaluates all of the high risk implementations and recommends changes as required.

• Supports continuous quality improvement in the quality of care and service provision by assisting all work groups to develop and maintain plans that are focused on the continuum of care processes, which aims to maximize the care outcome for all patients.

• Participates in the hospital planned system and patient tracers and mock surveys as per the Accreditation Strategic Plan.

• Membership of hospital approved committees as directed through the Director of CQI & PSD.

• Collates and analyzes performance charts and data against defined parameters.

• Acts as a resource and reference person for staff seeking to implement clinical quality improvement activities.

• Coordinates a systematic approach to quality improvement by overseeing the      development and maintenance of quality programs in the following areas:

• Critical Care Areas

• Operating Rooms / Day Procedure Rooms

• Laboratory

• Radiology

• Hemodialysis

• Medication Management and Use System

• Develops, implements and conducts quality control measure sets based on criteria, policies and Joint Commission International Accreditation Standards forHospitals(JCI) in coordination with the Data Management Senior Specialist. 

• Provides training and education to all identified services in relation to the developed quality control programs and the correct usage of the designed measure sets.

• Provides training and education to all identified services in relation to the developed quality control programs and the correct usage of the designed measure sets.

• Develops, implements and conducts audits / observational studies on all new processes, procedures, and systems considered high risk and/or implemented in high risk areas.

• Completes random audits, observational studies on current processes, systems, care activities, treatment and policies relating to high risk areas or high risk procedures in order to determine compliance to standards, regulation and or policy.

• Participates in clinical outcomes teams and task forces to ensure alignment, standardization, and adoption of best practices.

• Conducts proactive risk assessment on high risk issues planned for implementation in coordination with the Risk Management Specialist.

• Assists in the review and development of quality clinical documents which will minimize risks, minimize errors and ensure continuity of care.

• Prepares monthly analytical reports on the results/findings of the data collection and prepare a Corrective Action Report (CAR) for the same.

• Reviews all hospital policies, departmental guidelines and procedures relating to the job specific assignment and recommends changes if needed.

• Proposes and assists in at least one (1) performance improvement project relating to the field patient safety per year.

• Develops and implements a program which will assist and encourage staff to       continuously review clinical practices.

• Participates in the planning and development of Ongoing Professional Practice Evaluation (OPPE) for the clinical staff.

• Assists the departments in the development of Scope of Service and Departmental Goals.

• Experience in total quality management or performance improvement.

• Experience in clinical auditing, analysis and interpretation of results/finding.

• Experience in evaluating the results of research and integrating, where relevant, the results into practice.

• Detailed knowledge on the development and usage of measure sets, quality improvement tools, techniques of data collection, aggregation and analysis 

• Extensive clinical knowledge.

• Knowledge and understanding of continuous quality improvement and improvement methodologies within healthcare environment.

• Knowledge and understanding of implementation of best practice, evidence-based practice.

• Proficient in MS Office-Excel, Word and Power Point.

• Detailed knowledge on safety standards in relation to clinical health issues.

• Working knowledge of either medicine or nursing practices.

• Knowledge of the health service structure in the Middle East inclusive of legislative requirement.

• Knowledge of practice redesign and patient-centered care.

• Knowledge of Health Information Technology.

• Highly motivated and self-starter, able to handle multiple tasks concurrently. Detail oriented and be able to complete work with a high   degree of accuracy.

• Ability to interact well with others and work in a team environment.

• Excellent communication and presentation skills and able to inform and   persuade both orally and in writing.

• Ability to prioritize workload and meet set deadlines whilst working under minimal supervision.

• Ability to analyze and interpret general reports, professional journals, technical procedure manuals and governmental regulations.

• Ability to motivate and influence people.  

• Fluency and comprehension in written and spoken English and desirable for written and spoken Arabic.

• Ability to be creative, innovative and flexible when approaching issues within the healthcare setting.

Bachelor degree in Health Sciences